Every piece is made to order, just for you, once you hit "buy." That means a little more care goes into each piece before it ships, and it also means our policies work a little differently than a warehouse full of pre-made stock. Here's exactly what to expect, start to finish.

Returns & Exchanges

Because everything is made specifically for your order, we're not able to offer refunds or exchanges for a change of mind or the wrong size selected at checkout.

We know that's a firmer line than a regular retail store, but it's the tradeoff for small-batch, made-to-order production instead of mass-produced stock.

What we do cover, fully: Anything that arrives damaged, mislabeled, or incorrect.

Wrong Item Received

If we mixed up your order, that one's on us, fully. Send us photos and a quick description and we'll get that corrected.

Damaged or Mislabeled Items

Mistakes happen, rarely, and when they do, we'll make it right.

If your item arrives damaged or mislabeled, email us with:

• A short description of the issue
• Clear photos showing the problem

Once we've had a look, we'll find a resolution.

Orders Shipping Within Canada

A size exchange may be considered on a case-by-case basis. Reach out and we'll see what we can do. Note that exchanges are produced fresh, so please allow for production and shipping time like your original order.